Frequently Asked Questions

Please find answers to any questions you may have below. To download our latest ReCap App, click on your preferred device button.

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What is NCP ReCap?
NCP ReCap is a new app from National Consumer Panel that allows you to earn great rewards simply for taking photos of receipts when you make purchases in-store or online.
Does it cost anything to participate?
No. Panel membership is completely free and completely voluntary. You do not have to pay us anything, and you can cancel at any time.
Do I get paid for participating on the panel?
You do not receive payment for participating on the panel, but you do earn rewards! You will receive 50 points each for the first 10 receipts you submit each week for a grand total of up to 500 points a week! You can then use those points to redeem for gift cards like Amazon. You may also earn entries into a variety of sweepstakes!
I just signed up for NCP ReCap, but right now I am pretty limited in what I can do. What should I do to get started?
Getting started is easy! Your first task will be to tap the "Get Started" button to answer a few questions so that we can learn more about yourself. After you have completed the survey you will be able to start sending us your receipts and earning reward points.
How is NCP different than other market-research companies?
NCP is more than just a survey company. Our primary focus is on our members recording their purchases. When you send us photos of all your receipts, we can accurately track what, where, and when consumers are shopping, as well as how much they are spending. This kind of information is extremely valuable to manufacturers and retailers, who are making decisions about what type of brands and products to sell to consumers.
Do you share my personal information with clients?
NCP will NEVER share your personal information. This information is only used to manage your membership account. All personal information is kept confidential by NCP. The only information we share with clients is the shopping data our panel members send to us. Companies will never see your name, address, or contact information. We also do not collect or ask for social security or credit card numbers.
How are my receipts being used?
Your receipt data is combined with all of our other ReCap users so that market research reports can be created and provided to manufacturers and retailers. This helps your favorite brands make more informed decisions when creating new products. All personal information is removed during aggregation so there's no way for someone looking at the report to determine who personally purchased each item.
Other people in my household also have a Smartphone. Can we install the NCP ReCap App on their phones, too?
Sure! All members of the household are encouraged to install ReCap and report their purchases individually as long as they have an iOS or Android Smartphone (sorry…iPads and other tablets are not supported at this time). Just make sure that any other participating members of your household only submit the same receipt one time. Otherwise it'll be flagged as a duplicate and no points will be given.
What if I get a new mobile device?
If you get a new device, you can still participate on the panel. All you need to do is install NCP ReCap on your new device, and use your existing ID and password to log in.
My Smartphone isn't working, so I can't submit my receipts. What should I do?
If your device is lost or damaged, or you will not have it available for any reason to scan your purchases during the week, make sure to contact our support center at support@ncprecap.com and inform them so you can continue to receive credit for being a member.
How many names can I add on the "Shoppers" screen?
You may include up to 20 shoppers in your list. The shoppers you add do not have to live in your household. If you shop with someone outside of your household they can be included on the list as well.
What types of receipts are you looking for?
We're not picky so we'll take receipts from anywhere that you've made a purchase, as long as it is not a hand-written receipt. This could be at a traditional retailer, a restaurant, a gas station, or online. If there's any doubt, send it our way. We'll let you know if it's not accepted.
What would cause my receipt to be rejected?
There are several things that could lead to a receipt being rejected and a member not receiving their reward points:
  • The receipt is missing the retailer name, the date of purchase or the total amount spent.
  • The image submitted is too blurry or far away to be able to be processed.
  • Two or more pictures of the same receipt are submitted by a panel/household member.
  • The receipt is hand written.
  • The receipt is from a purchase that happened more than 14 days ago.
How do I dispute an invalid receipt?
To dispute any receipts you feel were marked incorrectly as being invalid, please contact support@ncprecap.com as soon as you are notified. All receipt disputes must be reported within 14 days of submission. Please retain a copy of your receipts in the event that we ask you to resubmit it to ReCap.
My receipt is long and won't fit into a single image. What should I do?
NCP ReCap allows you to take multiple images of long receipts so that we can see all of the details of your purchase. After you've taken your first picture you'll see that a box appears at the top of the screen which shows an overlap areas. Align the overlap area with the matching portion of the receipt and take another picture. Keep doing this until you get the whole receipt.
How long does it take to get the points for my receipt?
Our goal is to validate your receipt and get you your points as quickly as possible. The majority of receipts will be processed and points awarded within 24 hours; however it could take up to 5 business days (depending on the volume of receipts). Making sure that your image is clear and readable will go a long way towards ensuring quicker processing.
How will I know if I have a new survey to take?
Just look at the hamburger menu in the upper left corner. If you see a badge with a number in the corner of the icon, it means there are one or more surveys ready for you to take. Please take any surveys right away, because the sooner you respond to them, the sooner you will be rewarded!
What are the benefits of taking surveys?
While sending your receipt images tells us what you bought, participating in surveys provides us with valuable insight into what you think about the products and retailers you chose. Plus it's another great way to earn reward points.
What should I know about redeeming my points for gift cards?
You can use your points to redeem for electronic gift cards from Amazon. Simply go to the Rewards screen in ReCap and select the gift you'd like to order. Make sure that the e-mail address that you used to register with is valid. A verification code will be sent to that address when a redemption is made and without it you won't be able to retrieve your gift card code.
How many points can I earn each week?
Every week you will get 50 points each for the first 10 valid receipts that you submit for a max of 500 points. For the purposes of ReCap a week goes from 12 AM ET on Sunday to 11:59 ET on Saturday. Points will be awarded based on when the receipt is submitted, not the purchase date on the receipt.
Are there sweepstakes?
Every valid receipt submitted will earn you one entry into our monthly sweeps. There is no limit to how many sweeps entries you can earn in a month.
Do reward points expire?
After 90 days of inactivity (meaning that no valid receipts have been submitted) your reward points will expire and your balance will be set back to zero. You are still welcome to participate even after your points expire so that you can again begin earning new rewards.